Customer support service

We provide technical support and assistance for you should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

Licensed Users: Free technical support during maintenance period. Typical response time: less than 1 business day. Guaranteed response time: 2 business days. Patches, fixes, extended assistance and service recommendations.

New users during evaluation period: Free technical and sales support. Typical response time: less than 1 business day.

Address: 901 N Pitt str Suite 325, Alexandria, VA, 22314, United States

WAPT SLA (pdf) - Service level agreement between SoftLogica Inc. and customers of WAPT products for technical support services.